Privacy Policy – AllergIQ

Last updated: August 9, 2025

AllergIQ (“we”, “our”, “us”) is committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

We collect the following information from you when you use our app or website:

  • Name and email address (to create and manage your account)
  • Allergy details (to create your allergy card and provide allergen alerts)
  • Address information (only if you order a physical allergy card, for delivery)
  • Payment information (processed securely by our payment provider – we do not store your card details)

2. How We Collect Your Information

We only collect personal information when you enter it into the AllergIQ app or website.

3. How We Use Your Information

  • Provide and personalise our services (including allergy card creation, ingredient scanning, recall alerts, and translations)
  • Process and deliver orders for physical allergy cards
  • Communicate with you about your account, orders, and important service updates

We do not use your information for advertising or sell it to third parties.

4. Sharing Your Information

  • Process payments (via our secure payment processor)
  • Deliver physical products (via postal or courier services)

We do not share your data with advertisers or any unrelated third parties.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. If you close your account, we will delete your personal data unless we are required to keep it for legal or accounting purposes.

6. Your Rights

If you are in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time
  • Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise your rights, contact us at [email protected].

7. International Use

Our services are primarily intended for UK users, but can be accessed worldwide. If you use our services from outside the UK, your data will be processed in the UK.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified to you via the app or by email.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, email us at: [email protected]